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How do I place a return or exchange?
We’re sorry you didn’t love your product. Please reach out to [email protected] with your order number and the product you’d like to exchange or return, and we’ll take care of the rest.
Help! I can’t find my return slip.
Don’t worry—TakingDeal’s packages don’t include return slips. Just reach out to [email protected] and we’ll help you place your return or exchange.
What’s your return policy?
All returns must be processed within 30 days of receiving the order.
To place a return, or if you are having trouble making a return within the 30 days timeframe, please reach out to [email protected].
Order # must be provided to place a return, and you will be refunded in full to your original form of payment.
How long does it take to process a return?
Credit card refunds usually take 2-5 business days to appear on your statement.
What if I received a damaged/wrong product?
We are doing our best to ensure product quality and order accuracy. However, just in case you receive a damaged or wrong product, we guarantee a 100% satisfaction to all of our customers by offering a free replacement.
All we need is your order number and a clear photo showing either the incorrect item or the damaged area of the item. Please email us at [email protected] and one of our helpful support staff will help you with a replacement.
What’s your return process if i’m not happy with the product?
Yes within 30 days after receiving your package. Here are your packing instructions:
- Securely pack the items in a box.
- Affix the mailing label squarely onto the address side of the parcel, covering up any previous delivery address and barcode without overlapping any adjacent side.
- Use the address listed and affix the appropriate amount of postage.
- Ship package from your nearest post office or shipping company of your choice.
If you did not receive a return label please send an e-mail to [email protected]
Please note! If you have received a faulty product, it is important that you send an e-mail to return@takingdeal.com before returning your order.
We will then be able to help you with the returns procedure and find an appropriate solution.
NOTE: If your order has not been purchased via www.takingdeal.com the return policy applied of the shop where you did purchase the product.
Still need help? Feel free to contact us at return@takingdeal.com
TakingDeal LTD.
7 Coronation Road, Launchese, London, NW10 7PQ, UK
+44 7537-130035
Monday to Friday : 9:30 am – 6:30 pm * Saturday: 9:30 am – 5:00 pm.