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How do I place a return or exchange?
We’re sorry you didn’t love your product. Please reach out to [email protected] with your order number and the product you’d like to exchange or return, and we’ll take care of the rest.
Help! I can’t find my return slip.
Don’t worry—TakingDeal’s packages don’t include return slips. Just reach out to [email protected] and we’ll help you place your return or exchange.
What’s your return policy?
All returns must be processed within 30 days of receiving the order.
To place a return, or if you are having trouble making a return within the 30 days timeframe, please reach out to [email protected]
Order # must be provided to place a return, and you will be refunded in full to your original form of payment.
How long does it take to process a return?
Credit card refunds usually take 2-5 business days to appear on your statement.
What if I received a damaged/wrong product?
We are doing our best to ensure product quality and order accuracy. However, just in case you receive a damaged or wrong product, we guarantee a 100% satisfaction to all of our customers by offering a free replacement.
All we need is your order number and a clear photo showing either the incorrect item or the damaged area of the item. Please email us at [email protected] and one of our helpful support staff will help you with a replacement.
What’s your return process if i’m not happy with the product?
Yes within 30 days after receiving your package. Here are your packing instructions:
- Securely pack the items in a box.
- Affix the mailing label squarely onto the address side of the parcel, covering up any previous delivery address and barcode without overlapping any adjacent side.
- Use the address listed and affix the appropriate amount of postage.
- Ship package from your nearest post office or shipping company of your choice.
If you did not receive a return label please send an e-mail to [email protected]
Please note! If you have received a faulty product, it is important that you send an e-mail to return@takingdeal.com before returning your order.
We will then be able to help you with the returns procedure and find an appropriate solution.
NOTE: If your order has not been purchased via www.takingdeal.com the return policy applied of the shop where you did purchase the product.
Still need help? Feel free to contact us at [email protected]
TakingDeal LTD.
7 Coronation Road, Launchese, London, NW10 7PQ, UK
+44 7537-130035
Monday to Friday : 9:30 am – 6:30 pm * Saturday: 9:30 am – 5:00 pm.