Refund policy
At TakingDeal, we want you to love your purchase. If something isn't right, we're here to help.
Return Window
You have 30 days from the date you receive your order to request a return, refund, or replacement.
To start a request, email us at refund@takingdeal.com with your order number and the reason for your request.
How Returns Work
Once we receive your request, we'll review it and provide you with the appropriate return instructions.
Please do not send your item back before receiving return instructions from us, as unauthorized returns may not be accepted.
If You Changed Your Mind
We understand that sometimes a product may not be the right fit. You may request a return within 30 days of receiving your order.
To qualify for a full refund, the item should be returned in its original condition, with all included accessories and packaging where reasonably possible.
Unless the product is defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws, the customer is responsible for return shipping costs.
Once your return has been received and approved, your refund will be issued to your original payment method.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at refund@takingdeal.com with your order number and a clear photo or short video showing the issue.
If the issue is confirmed, we'll provide either a full refund or a free replacement at no additional cost to you.
Exchanges
If you would prefer a replacement or a different eligible item, contact us at refund@takingdeal.com. Once your request has been approved, we'll provide instructions for the exchange.
Items We Can't Accept
Custom or personalized products, including products made or modified specifically for you, cannot normally be returned unless they arrive damaged, defective, or incorrect.
Additional exclusions may apply to certain products where indicated on the relevant product page.
Refunds
Once your refund has been approved, it will be issued to your original payment method.
Please allow a few business days for your bank, credit card company, or payment provider to process and post the refund to your account.
30-Day Satisfaction Guarantee
Eligible purchases are covered by our 30-Day Satisfaction Guarantee. If you're not satisfied with your purchase, contact us within 30 days of receiving your order and we'll help you arrange an eligible return and refund.
Nothing in this policy limits any consumer rights you may have under applicable law.
Need Help?
Contact us at refund@takingdeal.com for return and refund questions.
TakingDeal LTD
24–26 Arcadia Avenue, Fin009
London, N3 2JU
United Kingdom
Customer Support: support@takingdeal.com
Returns & Refunds: refund@takingdeal.com
Phone: +44 7537130035
Customer Service Hours:
Monday–Friday: 9:30 AM–6:30 PM
Saturday: 9:30 AM–5:00 PM
Please do not send returns to the address above. This is our business correspondence address and is not a returns warehouse. To start a return, please contact refund@takingdeal.com. We’ll provide the correct return address and return instructions.