Shipping policy

Delivery Times

United States, United Kingdom, Canada, Australia, New Zealand & Europe:
Tracked Shipping: 5–9 Business Days •FREE on Orders $60+

Rest Of The World:
Tracked Shipping: 7–14 Business Days •FREE on Orders $60+

Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control, including customs processing, carrier delays, severe weather, or other logistical disruptions.

Multiple Items

If your order contains multiple products, they may occasionally be shipped separately and arrive at different times within the estimated delivery window. You will not be charged any additional shipping fees when this occurs.

Order Tracking

Once your order has been dispatched, you'll receive tracking information so you can follow your shipment.

You can also Track Your Order at any time.

Order Cancellation

We process orders quickly, usually within 1–24 hours. If you need to cancel or modify your order, please contact us as soon as possible at support@takingdeal.com.

Once an order has been dispatched, we may no longer be able to stop the shipment. However, you may still request a return after receiving your order in accordance with our Returns & Refund Policy.

We aim to respond to customer enquiries within 1 business day.

Delivery Issues

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

If you notice an error in your address, please contact us at support@takingdeal.com as soon as possible. We will do our best to update the address before dispatch, but changes cannot be guaranteed once an order has been processed or shipped.

Missed Delivery

If a delivery attempt is unsuccessful, please follow the instructions provided by the carrier or contact your local delivery service to arrange redelivery or collection.

If you are unable to resolve the issue with the carrier, contact us at support@takingdeal.com and we'll do our best to assist.

Tracking Shows Delivered but You Haven't Received Your Order

If your tracking information shows that your package was delivered but you cannot locate it, please first check around your property, with household members or neighbours, and contact the local carrier.

If you still cannot locate the package, contact us at support@takingdeal.com with your order number and we'll assist you in investigating the delivery.

TakingDeal LTD
24–26 Arcadia Avenue, Fin009
London, N3 2JU
United Kingdom

Email: support@takingdeal.com
Phone: +44 7537130035

Customer Service Hours:
Monday–Friday: 9:30 AM–6:30 PM
Saturday: 9:30 AM–5:00 PM